News

We love to keep busy! Here's just some of the news we're producing for Big Fish clients. Take a browse or simply search by company from the 'Categories' section

1st October 2016

In ReferAll

Time saving Exercise Referral App launched

A new Exercise Referral App, launched by software specialist ReferAll, enables participants to book, cancel and amend their appointments online. The intuitive platform aims to reduce the ‘scheduling’ burden for both staff and participants when booking, arranging and re-arranging appointments. Exercise Referral staff have the assurance of receiving a notification via the ReferAll dashboard when each appointment is made, cancelled or rearranged. One-to-one appointments are immediately made available for other patients to book, maximising staff time...

25th September 2016

In Quest

FC trust achieves new Quest Sport for Development award

Millwall Community Trust – the charitable arm of Millwall Football Club – has become the first organisation to receive a new ‘sport for development’ accreditation since the scheme was rolled out in June. Quest Sport for Development is aimed at agencies using sport to improve personal and social outcomes. The Bermondsey-based trust is the first organisation to complete the assessment since an earlier pilot involving two other FC trusts in London: Tottenham Hotspur Foundation and Brentford Football...

20th September 2016

In Quest

Quest’s unannounced assessments help frontline staff raise their game

The introduction of a new unannounced assessment from Quest, the UK’s quality scheme from sport and leisure, is helping operators already registered with the scheme to take their service delivery to the next level. One of the requirements of Quest registration is that centres must undergo a one-day Directional Review (DR) a year after their initial assessment. While the results do not affect the site’s registered status, unless they fail the statutory Health and Safety Declaration,...

15th September 2016

In active-net

active-net offers leg up for new businesses

active-net is offering a leg up for new businesses with the launch of Start-UP, an annual competition that will see one new supplier offered a free* place worth £2,000 at the business networking event each year. Launched in 2014 and managed by Leisure-net, the leading customer insight provider for the active leisure sector, active-net brings together leading operators and suppliers for business-focused, pre-selected meetings, together with informative educational slots, networking lunches and an evening meal. The competition...

10th September 2016

In Lifetime Training

Lifetime launches Beauty Academy in Brentwood

Lifetime Training, the multi-award winning training provider, has launched a new Beauty Academy in Brentwood. The Academy is part of an ambitious roll out to cities such as Manchester, Birmingham, London and Liverpool during 2016. The launch was attended by Academy suppliers Aston & Fincher and Your Salon Store, alongside, local press, prospective students and members of the Lifetime Beauty Therapy Tutor team. Thirty-year old Becky Clements from Basildon is one of the new recruits. She commented: “I...

5th September 2016

In Leisure-net

Leisure-net launches lead management response tool

Leading customer insight provider for the active leisure sector, Leisure-net has added a sales tool to its web-based e-Focus Customer Insight Platform on the DataHub. sales-Focus offers a unique set of tools to manage, monitor and measure results from the membership enquiry stage through to the sale. The online service aims to speed up health club and leisure centre lead response times, as well as increasing conversions. “As clearly demonstrated in the research we undertook with sales...

1st September 2016

In Lifetime Training

Lifetime Training recruits Australian high-flyer

Lifetime Training has scoured the globe in its quest to appoint industry innovators. The company’s latest addition is Sean Cosgrove, who was previously Chief Operating Officer at the Australian Institute of Fitness. Cosgrove has been appointed as Head of Commercial Operations at Lifetime. In addition to his business expertise, leading all commercial operations teams including course delivery, sales and customer service, Cosgrove is also completing a Masters of Business Administration. Previous roles include National Sales &...

20th August 2016

In Right Directions

Further expansion for Right Directions as core team hits 24

Right Directions has welcomed two new members to its team. The industry’s quality management and health and safety expert core team, which delivers Sport England’s Quest quality scheme, ukactive’s Code of Practice and accreditation for the ASA’s Learn to Swim Pathway, has now hit 24. Quality Manager, Deborah Jones, is an active leisure industry veteran with more than 20 years experience under her belt, having started her career as a receptionist, birthday party host, cafe team...

11th August 2016

In ReferAll

Changing the face of the IT sector

Female school leavers about to enter the world of work should consider a career in IT, according to IT Apprentice Hannah Kelly. With many IT firms looking to young people of both sexes to fill their digital skills gaps, now is the time for women to get a qualification that could lead to a career at the forefront of digital innovation. Hannah, 26, has successfully completed an IT Professional Level 3 qualification with the support of Remit...

10th August 2016

In Our Leisure People

Our Leisure People tool launches to tackle team communication issues

A new tool has been launched to tackle the issue of communicating with large staff numbers. Our Leisure People is a team communication tool aimed at team members that don't work from a desk. Currently piloting with two large leisure operators, the smartphone-driven tool, has completely revolutionised the way centres communicate with their team members. From sharing news stories on latest company updates, quickly covering a vacant shift or for one-to-one ‘conversations’, the pilot operators have...