Quest’s unannounced assessments help frontline staff raise their game
The introduction of a new unannounced assessment from Quest, the UK’s quality scheme from sport and leisure, is helping operators already registered with the scheme to take their service delivery to the next level. One of the requirements of Quest registration is that centres must undergo a one-day Directional Review (DR) a year after their initial assessment. While the results do not affect the site’s registered status, unless they fail the statutory Health and Safety Declaration,...
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