1Life sees significant decrease in attrition with new leavers’ survey
1Life has seen a significant decrease in attrition since introducing a leavers' survey late last year. Any member wishing to cancel their membership must complete the online questionnaire as part of the exit process. “As well as making the exit process quick and simple for members, we wanted staff to be able to see the reasons members leave, so that we could track trends and improve our service delivery and provision,” says Neil Harrison, Commercial Manager...
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