Building Communities – Retention Convention goes virtual for 2020

More than 1,700 industry professionals from 47 different countries joined Dr. Paul Bedford’s virtual Retention Convention on 3 December, making it the sector’s largest online event of the year. The documentary-style conference brought together speakers from around the world to discuss Building Communities. Retention Guru, Dr....

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Operators to lead fifth Retention Convention

Dr. Paul Bedford’s fifth annual Retention Convention will be lead by operators from across the globe, who will share the secrets of their success, when it takes place in Birmingham on Thursday 2 May. Already confirmed to speak are Californian health club owner turned international speaker...

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Technology takeaway at 2018 Retention Convention

Delegates at the 2018 Retention Convention were treated to a series of technology takeaways as speakers from across the world gave their take on how the digital revolution will change the face of health club membership as we know it. Dr. Paul Bedford’s fourth annual Retention...

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Great Minds Met in Manchester to tackle UK health club retention

Great Minds Met in Manchester for Dr. Paul Bedford’s third Retention Convention. The Retention Guru’s day-long event saw five world-class speakers give their take on retaining a happy workforce and the impact this has on member retention. Counter-terrorism specialist and leadership expert, Steve Jee, who spent...

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Speakers announced for retention convention

Speakers have been announced for this year’s Retention Convention, organised by globally-recognised retention expert Dr. Paul Bedford - a two-day event that will focus on improving customer experiences. The world-renowned experts include Molly Kemmer, who is the Chair of IHRSA and only the third female to...

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