News

We love to keep busy! Here's some of the news Big Fish Communications has produced. Take a browse or simply search by company from the 'Categories' section

 

 

Bigwave customer research leads to purchase of creative agency

Leisure specialist marketing agency, Bigwave Media, has restructured following research to discover exactly what customers want. The remodelling, which involved the purchase of a creative agency, has led to an influx of new business, including contract wins with Active Northumberland, Inverclyde Leisure and The LC Swansea. “We undertook the research to help improve our overall customer experience,” said Operations Director Tom Gozna. “Ensuring the results were acted upon we went in search of a creative director...

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Focusing on feedback leads to success

Since its launch 12 months ago, Leisure-net Solutions’ new Customer Insight Platform, which brings together eight customer insight services into one online platform, has been successfully used by over 100 companies across more than 250 public and private leisure sites. The Platform includes feedback-Focus, an online comments and complaints system that enables operators to easily keep on top of all forms of customer feedback, whether it comes in via the web, email, phone or face-to-face. By...

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FitPro launches TRIBE Team Training™

FitPro is launching TRIBE Team Training™, a new small group Personal Training concept, to the UK. TRIBE Team Training™ represents an opportunity for owners and operators of health and fitness clubs to bridge the lucrative gap between group exercise programmes in the studio and those undertaken with Personal Trainers in the gym. The first of its kind in the UK, the concept provides gyms with a chargeable continuous service which actively improves exercise adherence amongst members, by...

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New look for Poult Wood driving range

The driving range at Poult Wood Golf Course has reopened for business after a total refurbishment costing £30,000. As well as boasting 12 new True Strike mats, a £10,000 investment which ensures the range is as close to practicing on a natural surface as possible, there are new target nets and flags, and new tower markers to help golfers accurately judge the distance they’re hitting the ball. A new ball dispenser, conveyor and pick-up machine have...

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PT Success seminars launched by Lifetime Training

Lifetime Training is launching a series of seminars specifically designed to highlight the benefits of becoming and building a business as a Personal Trainer. Hosted by fitness industry and business development expert and author, Dave Fletcher, alongside members of the Lifetime Coaching Team, the PT Success Seminars explore the whole ‘journey’ from qualification to the creation of a thriving business. The seminars feature highly pertinent themes such as choosing appropriate qualifications, maximising income potential, the pros and...

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Boost to facilities at Lancing Manor

Work has commenced at Impulse Leisure Lancing Manor on a project to create a new Wellbeing Studio and Community Meeting Room, plus a new larger café. The leisure centre in West Sussex has received a £35,330 grant from Sport England towards to £93,000 project. The money is part of £10 million of National Lottery funding from Sport England’s Inspired Facilities fund. A grant of £18,000 has also been awarded by The Veolia Environmental Trust through the...

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Refer-all wins second tender with Wandsworth Council

Refer-all, which specialises in software solutions to enhance the efficiency of exercise referrals from GPs to leisure providers, has won a second tender with Wandsworth Council. In 2012, Footsteps for Health in Wandsworth tasked Refer-all with creating a software hub to assist with the running of their service. This umbrella service commissions lifestyle services for patients via GPs using a single form to refer their patients to a central hub. The aim was to improve the...

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Get customer experience right first time

Leisure-net Solutions and Bigwave Media are launching Insight 2015, a new series of marketing and customer insight seminars. Designed to provide attendees with the tools needed to enhance the marketing, customer experience and business decisions they make, the seminars will take place on 10th March 2015 at Orford Park in Warrington, and 11th March at K2 in Crawley. Insight 2015 is aimed at customer insight specialists and strategic marketers, as well as senior managers, decision makers and...

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Sports insiders graduate from Loughborough’s new MBA

Industry veterans Mark Davis, a Sussex County Cricket Club Coach, and David Monkhouse, Director of Leisure-net Solutions, have graduated from Loughborough University's inaugural International Sports Management (ISM) MBA programme. The new Loughborough ISM MBA was created in 2012 to help blend the outstanding sporting history of Loughborough University with the world-renowned management education at the School of Business and Economics. The programme, which is set to be re-launched later this year at Loughborough's new London Olympic Park...

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Level 3+ personal training course created by Lifetime Training partnership with PTA Global

Lifetime Training has partnered with PTA Global to create a Level 3+ personal training course. The new Lifetime PTA Global Maxima course combines two flagship qualifications: Lifetime’s Level 3 Personal Training Diploma and PTA’s Global Advanced certificate. The PTA Bridging Course certification, also included within the course, provides the foundation knowledge, techniques and insights to take personal trainers beyond Level 3 and provides them with the structure and techniques to take their career to this new...

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