News

We love to keep busy! Here's just some of the news we're producing for Big Fish clients. Take a browse or simply search by company from the 'Categories' section

10th August 2015

Customer support and integration teams expanded at Refer-all

Refer-all, specialist in software solutions for exercise referral has added two new personnel to its customer support and integration teams. Chief Support Officer, Hannah Bacon, is tasked with enhancing the fast and efficient service for which Refer-all is renowned. Alongside managing the support desk, Bacon provides insights from Refer-all’s clients to ensure the company’s strong focus on usability and simplicity in product development is continued. Her drive and commitment to exceed customer expectations means clients can...

9th August 2015

STITCH Accident Benchmarking Tool first State of the Nation Statistics

Most accidents are outside of operators’ control, according to statistics from industry accident benchmarking platform STITCH. The online leisure management analysis tool, which captures, collates and aggregates accident and 'near miss' data, has published its first annual findings. Overarching figures from the ‘STITCH of the Nation’statistics show that 84% of recorded incidents, such as running into a squash racquet, colliding with a wall during a 5 a side football game or slipping on wet surfaces on poolside,...

5th August 2015

LIW VIP Lounge sponsors announced

Leading insight company Leisure-net Solutions has announced it will be sponsoring the VIP Lounge at this year’s LIW alongside Quality and health and safety specialist Right Directions, award-winning industry education provider Lifetime Training and leading leisure marketing company Bigwave media. The quartet will provide a true one-stop shop for show visitors to find out more about learning and development, quality and safety standards, customer insight and marketing and communications. Visitors to the lounge will be able to...

1st August 2015

Refer-all software wins City of London contract

Refer-all has won a contract to support the Sports & Community Development Team at Golden Lane Sport & Fitness with a software solution to streamline its Exercise Referral programme. Based in the Square Mile, the centre is run by Fusion Lifestyle on behalf of the City of London Corporation. The centre’s Sports Development Officer explained, Leonie Wade explained: “We began our Exercise on Referral programme in January 2013 using a simple Excel spreadsheet. Our targets, monitoring...

30th July 2015

Matrix focuses on education with Lifetime link-up

Lifetime Training is partnering with Matrix Fitness to deliver its new Education Programme. The aim of the partnership is to provide Matrix customers with quality training and education so their fitness teams can provide excellent member-focused service and help to improve retention. Driven by Matrix’s mission to keep training and education simple but effective, Lifetime will provide a suite of REPs accredited courses. These will enable clubs and centres using Matrix equipment to ensure their team...

25th July 2015

Leisure-net and LIW launch Industry Confidence Survey

Industry insight specialist Leisure-net Solutions has joined forces with Leisure Industry Week (LIW) to launch a new Industry Confidence Survey. The 2015 survey, which has been sent out to all operators on the LIW database in the lead up to this year’s show on 22/23 September, is first survey of its kind in three years. The questionnaire will gauge how confident operators are about the overall future of the health and fitness industry, their own business...

20th July 2015

Commercial Training Operations Manager appointed

Lifetime Training has appointed Mark Newman as its new Operations Manager. As Operations Manager, Newman will lead Lifetime’s ever-expanding commercial training team, overseeing its full-time and freelance tutors who are located around the UK. The role includes responsibility for developing and driving the delivery of the quality, innovative qualifications for which Lifetime is renowned, as well as overseeing course scheduling, venue management and corporate bookings, and maintaining strong relationships with awarding bodies, external verifiers and internal...

15th July 2015

Life Leisure uses software solution to collate meaningful Exercise Referral data

Life Leisure is using Refer-all’s software solution to collate meaningful data from its Exercise on Referral scheme. Refer-all provides software solutions to enhance the efficiency of exercise referrals from healthcare to leisure provider. One of the first Exercise Referral schemes in the country, Life Leisure first established their programme in 1992. PARiS (Physical Activity Referral in Stockport) is a joint partnership between the trust and NHS Stockport. Michelle Childs, Senior Physical Activity Development Officer at Life Leisure,...

10th July 2015

Top PTs gather to share learning from the best at UK’s first Meeting of the Minds

‘Don’t stop learning’. That was the verdict from some of the industry’s top Personal Trainers and thought leaders at this year’s Meeting of the Minds, hosted by FitPro and Lifetime Training, who almost unanimously voted on the importance of ongoing education and training beyond becoming a Level 3 Personal Trainer. The day-long educational event - Movement, Mindset and Metabolism - was the UK’s first Meeting of the Minds (MOTM), which originated more than seven years ago...

5th July 2015

Right Directions launches induction tool to log and track staff training

Quality and health and safety specialist, Right Directions has launched an Induction Matrix Template to help operators manage, update and monitor the induction and ongoing training of staff in line with their individual role’s health & safety and quality management standards. The tool allows a list of tasks and management procedures to be aligned to all job titles, enabling operators to log and track their staff training from initial induction to ongoing needs, as well as...

4th July 2015

Precor challenges the fitness industry to go the distance

Premium fitness equipment manufacturer, Precor, has thrown down the fitness gauntlet to operators, gyms and health clubs across the UK with the announcement of their pioneering, complimentary fitness challenge, the ‘AMT 3 Challenge’, that will run for three weeks in September 2015. A first in the health and fitness industry, Precor is asking new and existing customers to pit their members against the clock to see how far they can travel in three minutes on the...

30th June 2015

Createability starts work on GLL’s Better Gym Stratford

Createability has started work on its third GLL Better Gym. The no contract, low-cost offering, Better Gym, Stratford, is located in the heart of East Village in the Queen Elizabeth Olympic Park, just a stone’s throw from Westfields Shopping Centre and Stratford International Station, situated above a Sainsbury’s Local. The leisure design and build specialists are creating a 10,000 sq f health club with 130 Technogym stations, a functional training area with an XCube functional frame...