News

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Oldham Community Leisure achieves world-class customer feedback

Feedback from Oldham Community Leisure (OCL) customers puts the company ahead of some of the best brands in the world.   The feedback was gained via Net Promoter Score (NPS), a simple means of measuring customer satisfaction. The results calculate the willingness of OCL customers to recommend its facilities and services, and as such are a good barometer of customer satisfaction and loyalty. The community leisure trust, which manages the leisure facilities across the borough, has even...

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Memberships grow at local authority leisure centre during lockdown

Trafford Leisure’s new move Urmston site, which closed its doors just five days after launching its £7m redevelopment due to lockdown in March, reopened with an impressive 53% rise in memberships.   The leisure centre, which has bucked the trend across the UK during the pandemic, has grown its membership through lockdown and beyond with a strategy of customer engagement, open communications with its members and a strong marketing campaign.   Jo Cherrett, COO, Trafford Leisure says: “My team...

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Woman and man in spinning class

OCL offers free memberships to pandemic volunteers

Oldham Community Leisure (OCL) is offering a full month’s complimentary health and fitness membership to recognise the fantastic efforts of volunteers in Oldham during the COVID-19 pandemic. A huge number of local volunteers and volunteer groups have been selflessly supporting the community in numerous ways. OCL is keen to offer recognition for their work and say thank you on behalf of Oldhamers. Simon Blair, Head of Business Development at OCL, says: “The work going on in the...

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OCL Member dances into her 93rd year at Oldham Leisure Centre

Violet Walpole, who turned 93 on the 1st September, was surprised during her weekly line dancing class by the team at Oldham Community Leisure (OCL) with celebratory cupcakes and flowers.   The super-fit granny, who lives in Middleton, catches two buses to the leisure centre, which takes about an hour, and has been attending the line dancing classes at OCL for around six years.   Stuart Lockwood, Chief Executive, OCL, says: “Happy Birthday to the ever-youthful Violet!  She is...

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Older adults exercising

DataHub launches contact tracking solution for the sector

The DataHub has launched a data-driven solution to help re-mobilise the leisure sector. The Tractiv8 customer-facing app, powered by the DataHub, provides members with a way to inform their leisure facility should they contract coronavirus. Tractiv8 then uses the facility’s data within the DataHub to establish who’s been in the building and when, and so identify at-risk groups automatically. The app examines activity, location and time of exposure, allowing operators to quickly communicate with at-risk members. This...

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Stuart Stokes and Doris this dog

“Going digital could help us serve 100% of the population … “

"So many online exercise resources have been created during lockdown – some suggest this period has actually escalated the physical activity industry by five years. All of a sudden, even organisations that thought online wasn’t for them, or didn’t have the resource to make it happen, are offering a digital service and flying with it. "Now, as we embrace re-opening, questions are arising around how this online provision will – and should – continue, and whether...

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Jenna-Lee in full PPE

Former OCL swim teacher swaps the pool for frontline

Jenna-Lea Alston, a 26-year-old former swimming teacher with Oldham Community Leisure (OCL), has swapped her swimming goggles for PPE, working as a frontline nurse at Tameside Hospital during the coronavirus pandemic. The Shaw-based nurse studied for her degree at Manchester Metropolitan University and went on to get a job as an anaesthetic and recovery nurse working in operating theatres. Prior to becoming a nurse, Jenna-Lea worked as a swimming teacher at Oldham Leisure Centre. She says: “I...

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EXi and ReferAll collaborate

EXi, the award-winning exercise prescription App, has announced a new partnership with data management platform ReferAll, to help significantly modernise and streamline the way in which exercise is prescribed to patients. ReferAll is a data management platform used by more than 300 public health services. The platform is widely used by Exercise Referral Schemes (ERS), which links referred patients to physical gyms and exercise groups. This new partnership enables the delivery of a digital programme, which...

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Oldham resident’s unique take on keeping active during COVID

Carol, 74, who lives in Greenacres, is Oldham Community Leisure’s (OCL) Volunteer of the Year 2020, an accolade she won in March for her outstanding dedication to OCL’s Reach Exercise Referral Scheme in her voluntary role as a Physical Activity Mentor. Carol, who was widowed eight years ago and now lives alone, is currently shielding due to the COVID-19 pandemic. She needs to be especially mindful of this deadly virus due to her age and underlying...

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Precor Preva stats show positive bounce back across Europe

Data released this week, taken from Precor’s fully-networked fitness solution Preva, shows a glimmer of hope for UK operators. Regions across Europe are bouncing back to pre-COVID attendance levels incredibly quickly. Preva stats comparing total workouts per day in June 2020 with last year’s figures are showing that – in countries where re-opening is well underway – numbers are well on the way to being on a par with previous years. In Germany, where re-opening started from...

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