News

We love to keep busy! Here's just some of the news we're producing for Big Fish clients. Take a browse or simply search by company from the 'Categories' section

2nd June 2017

In Retention Guru

Great Minds Met in Manchester to tackle UK health club retention

Great Minds Met in Manchester for Dr. Paul Bedford’s third Retention Convention. The Retention Guru’s day-long event saw five world-class speakers give their take on retaining a happy workforce and the impact this has on member retention. Counter-terrorism specialist and leadership expert, Steve Jee, who spent 20 years in the British Army as a military intelligence officer, used scenes from the Hollywood blockbuster Gladiator to explain how to motivate a team, ensuring everyone is working to...

17th May 2017

In Quest, Right Directions, Sport England

Oxford City Council achieves excellence in Quest for Active Communities

Oxford City Council has become the first local authority in the country to receive an ‘Excellent’ rating in Quest for Active Communities, the new assessment model from Quest, Sport England’s quality scheme for sport and leisure. Quest for Active Communities directly supports the priorities outlined in both Sport England’s strategy ‘Towards an Active Nation’ and the government’s ‘Sporting Future’ strategy, including physical health, mental wellbeing, individual development, social/community development and economic development. The achievement of ‘Excellent’ in...

10th May 2017

In Precor

John Pounds Centre relaunches gym with accessible Precor equipment

The John Pounds Centre, in Portsmouth, managed by the John Pounds Community Trust, has refurbished its gym with Precor Inclusive Fitness Initiative (IFI) equipment, making it more accessible. Portsmouth South MP, Flick Drummond, attended a recent open day along with beneficiaries of the trust’s Healthy Living Scheme. Jude Caunter, now a permanent instructor, initially joined The John Pounds Centre on a work placement through InstructAbility, a bespoke programme designed to engage disabled people in the fitness...

8th May 2017

In tmactive, Tonbridge & Malling Leisure Trust

tmactive appoints first apprentice

Tonbridge and Malling Leisure Trust has appointed its first apprentice as part of plans to provide employment opportunities for local young people. George Miles from Hadlow has joined the not-for-profit organisation, which delivers sports and leisure facilities on behalf of Tonbridge & Malling Borough Council, as an apprentice green keeper. Based at Poult Wood Golf Course, the 22 year old will be trained in all aspects of green keeping over the next two years, working 35 hours...

2nd May 2017

In Gladstone Health & Leisure

Gladstone makes an iMPACT with outcome management software

Software supplier Gladstone has launched a groundbreaking outcome management product, which will enable organisations to measure and demonstrate the impact of sport and leisure programmes on community health. Developed by Gladstone in partnership with community health provider Everyone Health – sister company to leisure operator Everyone Active – the solution is now available to Gladstone customers as a module called Health, and as a standalone product under the brand name iMPACT. “A number of our customers are...

28th April 2017

In DataHub

Sport Wales national database to be powered by the DataHub

Sport Wales, the national organisation responsible for developing and promoting sport and physical activity in Wales, is the latest partner to join the DataHub. A key part of the collaboration will be the DataHub powering Sport Wales’ national facility audit, so that the database, which contains location and specification details of all indoor facilities, will remain up to date. This will enable key intelligence to be built to better inform investment decisions and strategic priorities in...

24th April 2017

In active-net, Leisure-net

Top NPS score for active-net 2017

Delegates at this year’s active-net gave the biggest thumbs up in its three-year history, scoring the event an impressive 90% Net Promoter Score (NPS). Unlike traditional satisfaction surveys, a company’s NPS® is obtained by asking customers one question: how likely is it that you would recommend our company to a friend or colleague? Their responses – rated from 0 to 10 – place them in one of three groups. ‘Promoters’ rate the company nine or ten,...

27th March 2017

In Quest, Right Directions, Sport England

Bede’s School rated ‘Excellent’ by Sport England’s Quest

Bede’s Senior School in Sussex has become the latest independent school in the UK to successfully pass a tough assessment by Sport England’s national quality scheme, Quest – with a rating of ‘Excellent’. Quest is the sport and leisure industry’s best-known improvement programme, with more than 650 Quest-registered sport and leisure facilities across the UK, including 121 facilities within independent schools. To achieve the accreditation, Bede’s School’s sports facilities underwent a mystery visit and a two-day assessment,...

24th March 2017

In DataHub, Leisure-net

Trafford Leisure manages leads like pros…without any sales staff

Weekend membership sales at Trafford Leisure have taken a jump, despite not having a sales team. Gym floor staff are responsible for all the Trafford Leisure membership sales, which have risen from an average of 12 to around 28 each weekend, since launching Leisure-net’s online sales-Focus system in December 2016; a set of online tools to manage, monitor and measure results from the membership enquiry stage through to the sale. Despite the marketing department being really good...