Focusing on feedback leads to success
Since its launch 12 months ago, Leisure-net Solutions’ new Customer Insight Platform, which brings together eight customer insight services into one online platform, has been successfully used by over 100 companies across more than 250 public and private leisure sites. The Platform includes feedback-Focus, an online comments and complaints system that enables operators to easily keep on top of all forms of customer feedback, whether it comes in via the web, email, phone or face-to-face. By...
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