News

We love to keep busy! Here's just some of the news we're producing for Big Fish clients. Take a browse or simply search by company from the 'Categories' section

24th April 2017

In active-net, Leisure-net

Top NPS score for active-net 2017

Delegates at this year’s active-net gave the biggest thumbs up in its three-year history, scoring the event an impressive 90% Net Promoter Score (NPS). Unlike traditional satisfaction surveys, a company’s NPS® is obtained by asking customers one question: how likely is it that you would recommend our company to a friend or colleague? Their responses – rated from 0 to 10 – place them in one of three groups. ‘Promoters’ rate the company nine or ten,...

27th March 2017

In Quest, Right Directions, Sport England

Bede’s School rated ‘Excellent’ by Sport England’s Quest

Bede’s Senior School in Sussex has become the latest independent school in the UK to successfully pass a tough assessment by Sport England’s national quality scheme, Quest – with a rating of ‘Excellent’. Quest is the sport and leisure industry’s best-known improvement programme, with more than 650 Quest-registered sport and leisure facilities across the UK, including 121 facilities within independent schools. To achieve the accreditation, Bede’s School’s sports facilities underwent a mystery visit and a two-day assessment,...

24th March 2017

In DataHub, Leisure-net

Trafford Leisure manages leads like pros…without any sales staff

Weekend membership sales at Trafford Leisure have taken a jump, despite not having a sales team. Gym floor staff are responsible for all the Trafford Leisure membership sales, which have risen from an average of 12 to around 28 each weekend, since launching Leisure-net’s online sales-Focus system in December 2016; a set of online tools to manage, monitor and measure results from the membership enquiry stage through to the sale. Despite the marketing department being really good...

24th March 2017

In Retention Guru

Counter-terrorism and leadership expert to address Retention Convention 2017

Counter-terrorism specialist and leadership expert, Steve Jee, is the latest name to join the list of speakers for this year’s Retention Convention - Great Minds Meet in Manchester. Jee spent 20 years in the British Army as a military intelligence officer. During this time he served and commanded on counter-terrorism operations in Northern Ireland, Iraq and Afghanistan, and for this was awarded the Queen’s Commendation for Valuable Service (QCVS). He was also a leadership instructor and...

20th March 2017

In ReferAll

ReferAll creates a ‘buzz’ at Manchester Health & Wellbeing Service

buzz, Manchester’s Health & Wellbeing Service, was established in April 2016. Funded by Public Health Manchester, buzz is part of the Greater Manchester Mental Health NHS Foundation Trust. It aims to help improve the health and wellbeing of people and communities in Manchester, helping people live healthier, happier and longer lives. buzz juggles its responsibilities via its small but highly qualified team, including one-to-one wellbeing advisors, alongside community volunteers. Its Physical Activity Referral...

10th February 2017

In Right Directions

Jump-start for trampoline parks with new Primary Authority partnership

Health and safety has just been made simpler for trampoline park operators running multiple facilities across the country, thanks to a new partnership. Health and safety and quality management expert, Right Directions, has partnered with South Northamptonshire Council (SNC) and Northamptonshire County Council (NCC) to form what’s known as a Primary Authority partnership. This government legislation makes it easier for businesses that operate in more than one local authority area by enabling them to seek regulatory advice...

1st February 2017

In DataHub

A new era for member insight

As an operator, wouldn’t it be good to know exactly where to find potential members and then be able to pinpoint what to offer them to meet their specific needs? Geo Impacts, the latest specialist partner module developed by 4 global to join the DataHub suite of products, is now making this possible. Founded in 2013, the DataHub is a virtual repository for sports and leisure data, holding information from more than 157 operators, who collectively...

24th January 2017

In active-net, Leisure-net

active-net 2017 stronger than ever

Operator places at the business networking and eduction conference, active-net 2017, have sold out almost three months ahead of the event, which takes place at Eastwood Hall in Nottingham on 29-30 March. The buyer attendees include six major leisure contractors, including Irish company Aura, 1Life and Everyone Active, as well as 12 trusts, six universities and a college. Half of the 40 operators on board are new to active-net, including Edinburgh Leisure, Active Tameside, University of...

10th January 2017

In ReferAll

Kingston on a mission to raise awareness of physical activity for health improvement

The Public Health Team at the Royal Borough of Kingston Upon Thames has a mission to raise awareness of physical activity for health improvement. The challenges of government cuts has engendered a collaborative approach to the delivery of its lifestyle programmes via its team of Get Active Instructors, but also working alongside partners in the community and voluntary sectors, providing people in the community with the skills to deliver programmes. In addition, they are working...

5th January 2017

In ReferAll

Specialist software solution helps London borough to ‘sell’ underused lifestyle services

The Healthy Lifestyles Team at Barking and Dagenham Council has embraced a specialist public health software solution to help ‘sell’ its programmes to health and education professionals. Whilst the council has always been proactive in providing services to its community, Danielle Walker, Physical Activity Manager for the council explains, “the fact health and education specialists, such as school nurses, can refer directly to our Change for Life Health Lifestyles Programme for families is a great promotional...

News

Top NPS score for active-net 2017

Bede’s School rated ‘Excellent’ by Sport England’s Quest

Trafford Leisure manages leads like pros…without any sales staff

Counter-terrorism and leadership expert to address Retention Convention 2017

ReferAll creates a ‘buzz’ at Manchester Health & Wellbeing Service

Jump-start for trampoline parks with new Primary Authority partnership

A new era for member insight

active-net 2017 stronger than ever

Kingston on a mission to raise awareness of physical activity for health improvement

Specialist software solution helps London borough to ‘sell’ underused lifestyle services

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