Relaunch for the sector’s accident and incident reporting platform Stitch

The sector’s accident reporting and risk assessment management platform, Stitch, has been relaunched with enhanced functionality and a series of new features to deliver a more user-friendly experience and meet the evolving demands of the leisure industry.

Already used by more than 600 facilities across the UK, who reported 44,358 accidents, incidents and near misses last year alone, Stitch captures and benchmarks the data, enabling operators to upload documents, CCTV, staff training records and more, all in one place.

Owned and managed by the sector’s health and safety expert Right Directions, Stitch was first launched 10 years ago in 2015. A Risk Assessment module was also added in 2019, with a library of templates for facilities to use when risk assessing their operations.

The newly built platform factors in customer feedback with a new back-end structure to speed up processing, meaning Stitch can run a report in seconds rather than minutes, as Paul Harpham, Head of Training and Online Products at Right Directions, explains: “Previously, if I ran an accident report for the country it would have taken a couple of minutes to load because there’s so much data to analyse. Now it takes just five to 10 seconds. The reports are better designed and the risk assessments have been simplified, removing fields that weren’t widely used. All in all it’s just quicker and easier to use.”

A brand new notification manager, coupled with an upgraded email system and the addition of individual user accounts, also enables separate notifications to be sent to specific individuals, offering enhanced accountability and the ability for managers to add and deactivate users as staff change.

In addition, a new risk reduction plan automatically updates the risk assessment when actions are completed, and allows facilities to independently create new actions, so everything is all in one place and easier to track.

Operators can use the platform to analyse data and hot spots across individual locations and their entire estate to see what the main causes of accidents are. They can also benchmark against national averages, colour coded for ease of use, to see how they compare to the rest of the country. Adding more data for each site, such as customer footfall and staff hours, enables more indepth benchmarking.


Caroline Constantine, Managing Director of Right Directions says: “It’s so important that we listen to our customers. Their hands-on experience using Stitch on a regular basis gives them the deepest insight into how it should perform. We’ve turned that feedback into action and refined Stitch, making meaningful changes to better meet their needs. These latest enhancements add to significant improvements to Stitch since its launch in 2015, and we already have further plans for the platform’s future development as we continue to enhance our digital offering to clients.”

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Editor’s notes:
Quest is Sport England’s UK quality scheme for sport and leisure, managed by Right Directions. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice, and encourages their ongoing development and delivery within a customer-focused management framework. For more information, visit https://questaward.org/.

For further information contact:
Abigail Harris at Big Fish Public Relations
Tel: +44 7738 331019
Email: abigail@bigfishpublicrelations.co.uk