Our Leisure People tool launches to tackle team communication issues
A new tool has been launched to tackle the issue of communicating with large staff numbers.
Our Leisure People is a team communication tool aimed at team members that don’t work from a desk. Currently piloting with two large leisure operators, the smartphone-driven tool, has completely revolutionised the way centres communicate with their team members. From sharing news stories on latest company updates, quickly covering a vacant shift or for one-to-one ‘conversations’, the pilot operators have been using the app on a daily basis to communicate with their remote workforce.
Founder of Our Leisure People, Ross McCaw said: “Large operators can have upwards of 10,000 staff working across their sites. Managing real time communication with this many people is nigh on impossible, particularly given a huge proportion can’t access a computer during their shift. So I had a vision to change the way operators communicate and engage with their staff and developed this easy to use smartphone tool.”
The tool provides a range of staff communication resources including broadcasts, which enable the operator to message the team in its entirety, individually or in sub groups. These could be quick messages about open shifts and company news or full broadcasts to gather compliance information, confirm lifeguards have read the latest normal operational plan (NOP) update or simply set a team meeting date; nudges, a series of quick fire questions to identify and rectify areas of knowledge weakness within the team; and conversations, which enable both individuals and teams to communicate without the need for corporate email – all within company control. The staff information directory also enables staff to search and view operating procedure manuals and action plans.
Previously McCaw was a co-founder of Cap2 Solutions, a specialist course management system, which is now installed in more than 900 leisure centres and health clubs across the UK. He continued: “Having worked both inside and alongside the industry for the past fourteen years, I could see the huge challenge operators faced when communicating with staff, who often were required on poolside or in the gym the moment their shift started. Given the expense and hassle of providing every team member with a corporate email account and ensuring they access it on a daily basis, I realised there must be a better way.
“Our Leisure People is about connecting the unconnected – ensuring the right messages are shared with the right team members at the right time. Ultimately an informed and engaged workforce are happier and in turn provide a better experience for their customers.”
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For further information contact:
Abigail Harris at Big Fish PR
Tel: 07738 331019