Jumping to it…Quest breaks into trampoline park sector
Gloucestershire’s Jumptastic has become the first trampoline park to undergo Quest, the sport and leisure industry’s leading quality scheme.
In addition to Quest Plus status, Jumptastic also achieved Right Directions’ new Trampoline Park Quality Mark – the first of its kind to be awarded in the UK. It can be accomplished as a stand alone award or alongside Quest, with achievements from specific Quest modules counting towards the Mark.
Jumptastic’s Managing Director, Lee Myall said: “We have worked with Right Directions, the health and safety and quality management specialist that manages Quest, since start up, using the company’s Trampoline Park Safety Operating Plan (TPSOP), which sets out how a trampoline park should operate on a day to day basis, helping us to identify key risks at both design and operational stages. This meant we already had the procedures in place that Quest Plus and the Trampoline Park Quality Mark evaluate, we just didn’t have the badges to prove it. Now we do!”
Gill Twell, Head of Group Development & Quest Operations at Right Directions, said: “Within the Trampoline Park Quality Mark module, we factored in all the elements from our TPSOP, as well as the criteria set out in the recently launched BSI Publicly Accessible Specification (PAS) 5000:2017, which aims to establish an effective approach to managing – but not entirely removing – the risk of injury to customers and staff. This means the Mark demonstrates a responsible and due diligent approach to health and safety, which is a key strength of the Jumptastic’s and the team should be very proud.”
Quest is the industry’s best-known quality assurance and improvement programme, with more than 700 Quest-registered sport and leisure facilities across the UK. The Quest Plus mystery visit and two-day assessment undertaken by Jumptastic is conducted against eight core modules on day one, around purpose, people and operations. These compulsory modules rigorously evaluate everything from cleaning and housekeeping, maintenance of equipment and health and safety to staff training and business development, customer experience and community outcomes.
Day two comprised of five chosen modules, including trampoline parks, engaging with young people and health and safety management. In Year two Jumptastic will face a one-day unannounced review and another full mystery visit.
Myall continued: “Achieving Quest is very important, for our staff and the trampoline park sector as a whole, as well as those people using our facilities. It’s third party verification of our commitment to delivering an excellent day to day service, as well as continuous improvement across our facilities. Without the appropriate procedures in place required by Quest we wouldn’t be able to offer the same level of customer service or deliver the great product that we do. We are definitely better as a result.”
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For further information contact:
Abigail Harris at Big Fish Public Relations
Tel: 07738 331019
Quest is the UK Quality Scheme for Sport and Leisure. Managed on behalf of Sport England by Right Directions, in partnership with Leisure-net Solutions, it is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice, and encourages their ongoing development and delivery within a customer-focused management framework.
The National Benchmarking Service (NBS) provides critical data on the performance of your leisure facility. Leisure-net Solutions, together with the Sport Industry Research Centre (SIRC) at Sheffield Hallam University, work on behalf of Sport England to provide a seamless, rigorous and valuable collection and analysis of participation, financial and customer satisfaction data. For more information, visit questnbs.org.